We process all orders within 1–2 business days after payment confirmation.
Orders are delivered within 3–5 business days across Pakistan, depending on the destination and courier service.

Shipping charges (if applicable) are calculated and shown at checkout.
Once your order is shipped, you will receive a confirmation message with tracking details.

Delivery times may vary due to weather, public holidays, or courier delays.

Any product bought from the Vestra online store can be exchanged through the online store only. The product must be unused, with its label and tags in their original condition. Exchanges apply only when we have delivered an incorrect order or the product is damaged.

For products bought at sale price, we do not offer exchanges or returns unless the customer receives a damaged item.

Exchange requests are only valid within 3 working days after the order is delivered.

Terms & Conditions

• We offer exchanges only if the product delivered is faulty, damaged or incorrect.
• Products bought at sale price are not eligible for exchange or return unless the customer receives a damaged item.
• The faulty item must be returned in its original form.
• All cancelled orders will be refunded as store credit only.
• For exchanges, the customer is responsible for all shipping and handling costs.
• We do not accept returns or exchanges based on personal liking or disliking of the product.
• Vestra is not responsible for bleeding, print damage, or color fading caused by washing.
• Products are delivered as per the description and size chart provided. Any extra accessories or styling shown in photos are for shoot purposes only.
• Under the courier company’s Cash on Delivery terms, customers are not allowed to open the package before payment.
• Product colors may vary slightly due to photographic lighting and device display settings. Such variations are not a valid reason for exchange.
• Please contact customer care by emailing  (info@vestrafy.com,) or whatsapp +923006333335. Please provide your order number. Once received, the customer care team will get back to you.